Privacy Policy & Shipping and  Return Policies       

                   Privacy Policy 

I collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate our Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; to comply with any applicable laws and regulations.

My business is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by my business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my business and its service providers.

     I receive, collect and store any information you enter on our website or provide me in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
    When you conduct a transaction on my website, as part of the process, I collect personal information you give me such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

    I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes I may contact you via email, telephone, text messages, and postal mail.

​ If you don’t want me to process your data, please contact me at helen@textureabstract.com

​

​                                                           

   Shipping &Return Policies

​

  Shipping is free for all domestic orders, excluding Alaska, Hawaii, and other US territories, and will be sent via expedited parcel through a common carrier.

  Order ship times

    All paintings will be shipped unframed. 

You will receive a tracking number once your parcel ships.

Original artwork orders will ship within 1 week of order.

​

  Return & Refund Policy

All original artwork and fine art print sales are final.  We do not offer refunds.  We do not accept returns except in the extremely rare case that we have sent you the wrong item.  For example, if you order a painting and we send you say, a sweater, by mistake, we will of course accept the return of the sweater and immediately ship the correct painting to you.

All orders are shipped insured for the full purchase value plus shipping.

Any lost, damaged, or stolen orders must be reported and claimed from the shipping carrier (UPS, Fedex, etc.) within 7 days of the delivery date.  Be sure to take lots of photos of the damage and save damaged items and packing materials until your insurance claim is complete.

To be very clear:  Shipping and Insurance is included with your order.  We arrange the shipping and buy insurance for you.  We do not insure the package; the shipping carrier insures the package.  If the carrier loses or damages your product, you must claim damages from them.

Helen and Texture Abstract will, of course, help you arrange to purchase replacements if you desire but the claim for loss or damages is made with the shipping carrier.