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Return & Refund Policy

    Return Policies.

All original artwork and fine art print sales are final.  We do not offer refunds if you change your mind or your spouse changes your mind.  We do not accept returns except in the extremely rare case that we have sent you the wrong item. For example, if you order a painting and we send you say, a sweater, by mistake, we will of course accept the return of the sweater and immediately ship the correct painting to you.

  All orders are shipped insured for the full purchase value plus shipping.

Any lost, damaged, or stolen orders must be reported and claimed from the shipping carrier (UPS, Fedex, etc.) within 7 days of the delivery date.  

Be sure to take lots of photos of the damage and save damaged items and packing materials until your insurance claim is complete.

To be very clear:  Shipping and Insurance is included with your order.  We arrange the shipping and buy insurance FOR YOU.  WE DO NOT insure the package; the shipping carrier insures the package.  If the carrier loses or damages your product, YOU MUST CLAIM DAMAGES FROM THEM.

Helen and Texture Abstract will, of course, help you arrange to purchase replacements if you desire but the claim for loss or damages is made with the shipping carrier.  Helen and Texture Abstract is not responsible for your items once we place them in the hands of the carrier.